To: FCC

Credits/Refunds for television and internet downtime

Credits/Refunds for television and internet downtime

Petition Text

It should be mandated that all downtime a customer experiences on either their television set or computer be credited to the their bill.

Why is this important?

You the customer are now being billed for 24/7 service. This billing does not give any credit to the customer for the loss of signal due to areas for which the providers are responsible. This includes equipment downtime due to poor maintenance of cables, relay stations, disks, shoddy equipment required and provided by suppliers for in house service and service personal who lack knowledge in repairs. Under the present billing system these providers have no incentive to improve their services and equipment maintenance. You are charged for these services even when you can not access them and have no control as to when they will be repaired.